First, you gotta listen for the man with the whistle thing. It sounds like a flute and it has a really pretty sound. Then, you get all your knives, scissors, etc. that you want sharpened and go down and find the guy before he leaves. This is usually not that hard to do. Then, you watch carefully as he uses his bike to turn the wheel of his sharpener. Within a few minutes, voila, you're ready to go! Check out the pics.